8999bet Privacy Policy

This Privacy Policy ("Policy") applies to all users of the 8999bet platform's services. By registering an account on 8999bet or using its services, you are considered to have agreed to the terms described in this Policy. We take the privacy of your personal information very seriously and operate in compliance with applicable data protection regulations.

This Policy should be read alongside 8999bet's Terms and Conditions, as both documents together form the complete legal framework for using the platform.

What Information We Collect

We collect the following types of information for registration on the 8999bet platform and to provide our services:

1.1 Information You Provide Directly

Information you provide yourself when you open an account, make a deposit, or contact our support team:

• Full name
• Date of birth (for age verification — to confirm you are 21+ years old)
• Email address
• Mobile number
• Residential address
• Identity verification documents (National ID card or passport)
• Payment account details (bKash, Nagad, Rocket, or bank account details)

1.2 Automatically Collected Information

When you use our website or app, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Platform activity logs (login times, bet history, game sessions)
• Information from cookies and similar tracking technologies
• Geographic location (at a general level)

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, 8999bet may sometimes collect information from verification agencies, always within the applicable legal framework.

Purpose of Use of Information

Collected information is used only for the following legitimate purposes:

1. Account Management: Completing the registration process, ensuring login security, and providing account-related services.
2. Payment Processing: Safely completing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
3. Age Verification: Confirming users are 21+ to ensure responsible use of the platform.
4. Fraud Prevention: Detecting and preventing unauthorised access, money laundering, and other illegal activities.
5. Customer Support: Assisting you with issue resolution via live chat or email.
6. Service Improvement: Analysing user experience to improve the platform.
7. Communications: Notifying you about important account alerts, security warnings, or changes to services.

Disclosure and Sharing of Information

8999bet may share information with specific third parties in limited circumstances and under strict controls:

3.1 Service Providers

Minimum necessary information may be shared with contracted third parties for payment processing, identity verification, and managing technical infrastructure. These partners are required to use the information only for the specified purpose.

3.2 Legal Obligations

If 8999bet is required by government authorities or a court order to disclose information, it may do so in compliance with the law. Users will be notified in advance where possible in such cases.

3.3 Business Restructuring

In the event of a company merger, acquisition, or other business restructuring, user information may be transferred to the new operating entity. The terms of this Privacy Policy will continue to apply in such cases.

Data Security Measures

8999bet uses the highest industry technical standards to protect its users' information:

• SSL Encryption: All data transfers are encrypted using TLS/SSL technology.
• Secure Servers: Personal information is stored on secure, access-controlled servers.
• Two-Factor Verification (OTP): An additional verification layer is active for suspicious logins or transactions.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Access Controls: Only authorised staff can view personal information, and their work is limited to specific purposes.

Data Retention Period

8999bet retains personal information only for as long as necessary. The following policy is followed:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records may be retained for a defined period even after an account is closed — this is mandatory under anti-money laundering regulations.
• In the case of a legal dispute or investigation, relevant information will be retained for the required period.
• Information used for marketing communications will be removed as soon as you withdraw your consent.

User Rights

As a user of 8999bet, you have the following rights over your own information:

6.1 Right to Access Information

You may request at any time to know what information we hold about you. We are required to respond within the applicable time limit.

6.2 Right to Correct Information

If any of the information we hold about you is incorrect, you may request that it be corrected. Some information can also be changed directly from account settings.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes (such as marketing communications) and withdraw your consent.

To exercise these rights and to learn more about responsible gaming, read our Responsible Gaming Guidelines — which also include information on self-exclusion and setting account limits.

Cookie Policy

Cookies and similar tracking technologies are used on the 8999bet website. They are used for the following purposes:

• Essential Cookies: These are necessary to maintain login sessions and keep core services functioning.
• Functional Cookies: Help remember your preferences (language, display settings).
• Analytics Cookies: Collect anonymous statistics to understand how users use the platform.

Cookies can be disabled from your browser settings, but this may limit some features of the platform.

International Data Transfers

8999bet's servers and partners may be located in various countries. If your information is transferred outside Bangladesh, it will always be kept under protection equivalent to this Privacy Policy. Applicable legal frameworks for international data transfers are followed and necessary contractual safeguards are ensured.

Protection of Minors' Information

8999bet is a 21+ platform. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of registration, and if an account belonging to a minor is identified, it is immediately closed and the associated information is deleted.

If you become aware that a minor has opened an account on 8999bet, please notify our support team.

Policy Changes and Updates

8999bet reserves the right to amend this Privacy Policy when necessary. In the case of significant changes:

• Notice will be given by updating the last-updated date on this page.
• For significant changes, registered users may be notified by email or via a notification on the platform.
• Continued use of the platform after changes will be considered as acceptance of the new policy.

For answers to more general questions about this Policy, visit our Frequently Asked Questions page.

Contact and Complaints

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us:

We aim to resolve all privacy-related requests as quickly as possible.